Digital Product Delivery Policy

Last updated: August 3, 2026

XPLUS24 sells digital software licenses. Products are delivered electronically; no physical package or shipping service is provided unless a product listing expressly states otherwise.

1. Delivery method

License keys, redemption instructions and download or activation information are delivered to the email address used for the order and/or made available in the customer account. Customers must provide a valid email address and keep account credentials secure.

2. Delivery timing

Many orders are delivered shortly after successful payment, but additional payment, fraud or compliance review may delay fulfilment. Any specific delivery estimate shown on the product page or checkout is an estimate unless mandatory law requires otherwise.

3. Before ordering

Check the software edition, supported operating system, architecture, device count, subscription term, language, region and publisher-account requirements. A license for one edition, platform or region may not activate on another.

4. Activation

Follow the publisher’s official download and activation instructions. Never share a license key publicly. Some products require a publisher account, internet connection, telephone activation or removal of conflicting trial software. Publisher terms apply in addition to store policies.

5. If delivery is missing

Check spam and junk folders, confirm the order email address and review the customer account. If the product is still unavailable, use the Contact page and provide the order number. Do not place a second order unless support advises you to do so.

6. Activation problems

Send the exact error message, product edition and relevant screenshots to support, while concealing the full license key. We may provide instructions, verify the order or issue an appropriate replacement where the supplied product is confirmed non-conforming.

7. No physical shipping

Shipping addresses, delivery carriers and tracking numbers are not used for these digital products. References to physical shipping do not apply unless expressly stated in an individual listing.

8. Refunds and consumer rights

Refund and withdrawal conditions are explained in the Refund Policy. Nothing in this policy limits mandatory rights for undelivered, defective or non-conforming digital content.