XPLUS24 Assistance
Customer Support
Help with orders, digital delivery, product selection and license activation.
Order & Delivery
For a missing order email or digital delivery, check spam and your account first. Then send us the order number and checkout email address.
Activation Help
Provide the exact error message, product edition and operating system. Conceal your complete license key in every screenshot.
Refund Request
Explain the issue and whether the key was viewed, redeemed or activated. Requests are assessed under the Refund Policy and applicable mandatory law.
Eastern Time (ET)
Support Hours
Monday–Friday: 10:00–17:00 ET
Saturday–Sunday: 11:00–14:00 ET
Before contacting us
- Have your order number ready.
- Use the email address entered at checkout.
- Never send your complete license key or payment credentials.
Support information and response targets do not exclude or restrict statutory consumer remedies. Please review the Terms, Refund Policy and Digital Product Delivery Policy.